PH100 Privacy Policy

PH100 is an online gaming platform serving players in the Philippines. As part of delivering a secure, fair, and personalised experience, we collect and process certain personal information. This Privacy Policy explains what that information is, why we need it, who we may share it with, and how you can exercise control over your own data.

1. What Information We Collect

We collect information in three main ways: directly from you when you register or use the platform, automatically as you interact with the site, and from third-party providers who help us verify your identity and process payments.

Information you provide directly

• Registration details — full name, date of birth, gender, nationality, and contact details including email address and mobile number.
• Identity verification documents — government-issued ID, proof of address, and any other documents needed for KYC (Know Your Customer) purposes.
• Financial information — e-wallet account references (such as G Cash or Maya account identifiers) and bank transfer details used for deposits and withdrawals.
• Communications — messages you send to our support team, feedback you submit, and any other correspondence with PH100.
• Responsible gaming information — deposit limits, session preferences, and any self-exclusion requests you make.

Information collected automatically

• Device and browser data — device type, operating system, browser version, screen resolution, and IP address.
• Usage data — pages visited, games played, bets placed, session duration, clicks, and navigation patterns within the platform.
• Cookies and similar technologies — session identifiers, preference cookies, and analytics data. See the Cookies section below for details.
• Location data — general geographic location inferred from your IP address, used to confirm you are accessing from the Philippines.

Information from third parties

• Identity verification providers — confirmation of identity document authenticity and address verification results.
• Payment processors — transaction status and confirmation references from GCash, Maya, and Philippine banking partners. We do not store full payment credentials on our servers.
• Fraud and security partners — risk signals and device fingerprinting data to help detect suspicious activity.

2. How We Use Your Information

PH100 uses personal data only for the purposes set out below. We do not use your information for purposes that are incompatible with why it was originally collected.

Purpose	Data Used	Basis
Account creation and management	Registration details, contact information	Contract
Identity verification (KYC)	ID documents, date of birth, address	Legal obligation
Processing deposits and withdrawals	Financial details, transaction records	Contract
Fraud prevention and security	Device data, IP address, usage patterns	Legitimate interest
Responsible gaming compliance	Gaming behaviour, limits, self-exclusion records	Legal obligation
Platform improvement and analytics	Usage data, device information	Legitimate interest
Customer support	Communications, account history	Contract
Marketing communications	Email, contact preferences	Consent

If you have opted in to receive marketing messages from PH100, you can opt out at any time by contacting our support team. Opting out of marketing will not affect your ability to use the platform or access your account.

3. Sharing Your Information

PH100 does not sell your personal data to third parties. We may share your information with the following categories of recipients, strictly to the extent necessary to deliver our services:

• Payment processors — GCash, Maya, and Philippine banking partners, to process your deposits and withdrawals in PHP.
• Identity verification providers — third-party KYC services that help us confirm your identity and age.
• Fraud prevention and security partners — services that help PH100 detect and prevent fraud, money laundering, and account abuse.
• Analytics providers — tools that help us understand how players use the platform so we can improve it. These providers process data only on our behalf and under our instructions.
• Legal and regulatory authorities — where we are required by law to disclose information, or where disclosure is necessary to protect the rights, property, or safety of PH100 or its users.

Where we share data with third-party providers, we do so under data processing agreements that require them to handle your information securely and only for the purposes we specify.

4. Data Retention

PH100 retains your personal data for as long as your account is active and for a reasonable period afterwards, in accordance with applicable legal and regulatory requirements. Specifically:

• Account and identity data is retained for the duration of your account and for a defined period after account closure, as required for anti-money laundering compliance and dispute resolution.
• Transaction records are retained for a period consistent with financial record-keeping obligations.
• Communications and support records are retained for as long as they may be needed to resolve disputes or respond to enquiries.
• Marketing preferences are retained until you opt out or request deletion.

When data is no longer needed, PH100 deletes or anonymises it in a secure manner. If you close your account, data that is no longer required for legal or operational purposes will be removed within a reasonable period.

5. How We Keep Your Data Secure

PH100 takes the security of your personal data seriously. We have put in place technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

In addition to SSL encryption, PH100 uses OTP (one-time password) verification for account access and sensitive actions, secure password storage using industry-standard hashing, access controls that limit which staff can view sensitive account data, and regular security reviews of our platform and infrastructure.

While we take all reasonable steps to protect your data, no system is completely immune to risk. If you suspect your account has been compromised, contact our support team immediately through the details in the Contact section of this policy.

6. Your Rights

As a PH100 user based in the Philippines, you have rights over your personal data. These include:

• Right to access — you can request a copy of the personal data PH100 holds about you.
• Right to correction — if any of your information is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data where it is no longer necessary, subject to legal retention requirements.
• Right to object — you can object to processing based on legitimate interest, including direct marketing.
• Right to data portability — you can request your data in a structured, commonly used format where technically feasible.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact PH100's support team using the details in the Contact section. We will respond to valid requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request.

7. Cookies and Tracking

PH100 uses cookies and similar technologies to make the platform work properly, improve your experience, and understand how players use the site. Below is a summary of the types of cookies we use.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account.
• Functional cookies — remember your preferences such as language and display settings so you do not have to reset them each visit.
• Analytics cookies — help us understand which games and features are popular, how players navigate the platform, and where we can improve. Data collected is aggregated and does not identify you personally.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the platform's ability to function correctly and may prevent you from logging in or placing bets.

8. Players Under 21

PH100 is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we become aware that a user is under the minimum age, their account will be immediately closed and any personal data associated with that account will be deleted, subject to any legal obligations that require us to retain certain records.

If you believe a person under 21 has registered on PH100, please contact our support team immediately using the details below.

9. Changes to This Policy

PH100 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable requirements, or improvements to our data practices. When we make material changes, we will notify registered users through their account contact details and update the "last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of the PH100 platform after a policy update constitutes acceptance of the revised terms.

10. How to Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the PH100 support team. Contact details are available in the footer of every page on ph100.vu. For general questions about using the platform, the FAQ page is a good starting point.

We are committed to resolving privacy-related concerns promptly. If your concern involves sensitive personal data or a potential data breach, please mark your message as urgent so we can prioritise your case.